I need help. I may have clicked on the wrong thing and a security system has taken over my computer.

I can not access to simple things like a game of solitaire and I can not connect to my security system McAffee. So I think they have disabled some things and I can not get to things in my computer. Can you help me get to the bottom of this immediately.

What "security system" sounds like malware. There are never any guarantees in the fight against malware, but try this: If you have an anti-virus, make sure it has the latest virus definitions and run a full scan with it in Safe Mode with Networking. Which often prevents malware protection. If you do not, many people here swear by Malwarebytes (it's free). I suggest you also download Ad-Aware Free and Spybot S & D (they're free), install, update and run full scans with them again in Safe Mode with Networking. Also, disable System Restore to evict any copies of bad things that might be hidden there. To enter Safe Mode with network: 1.log out and restart your machine. 2.When the machine starts the reboot sequence, press the F8 key repeatedly. 3.Select Safe mode with networking in the context menu. 4.Login. If the malware has changed your password, try logging in as administrator. By default, Administrator has no password. 5.The machine will continue booting, but the Windows desktop will look different. 6.Where you're finished doing what you need to do, log out and restart in normal mode. Another thing which may enable anti-malware to sneak past the malware is to change the name of anti-malware itself. File names and locations vary between the anti-malware programs, but the procedure is always the same: 1.In the Explorer Windows, locate the folder with the anti-malware. 2.Changes the program name (it always ends with a. Exe) to almost nothing, but keep the extension . Exe "part. 3.Run that. This may also work with installation files that the malware will not allow to run. Note that although the anti-malware programs get rid of the malware, they may not be able to reverse the effects. Search the web for fixes possible. Update and run full scans regularly, not just when you think you have malware. Good luck. Note: There are free versions of these programs on the websites listed. They just may not be obvious. Ad-Aware Free (Free): http://www.lavasoftusa.com/ Spybot S & D (free): http://www.spybot.com/ MalwareBytes (free) http://www.malwarebytes.org/ (If the program does not run, changing his filename mbam.exe something else ending in. exe has sometimes proven effective.) AVG Anti-Virus (free): http://free.grisoft.com/doc/2/lng/us/tpl/v5/ Avast! (free): http://www.avast.com/ Kaspersky (trial version) (seems to detest the installation on any machine with just almost any decent anti-malware, including certain firewalls.) http://usa.kaspersky.com/downloads/

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